Refund policy

Return Policy

At Out Yonder Candle Co LLC, we take pride in crafting high-quality, hand-poured candles and wax melts. Please note that all sales are final. We do not offer refunds or exchanges unless the product arrives damaged.

If your item arrives damaged, please follow these steps to request a replacement:

1. Contact us within 5 days of receiving your order at info@outyondercandles.com with your order number.

2. Include clear photos of the damaged item and packaging in your email.

3. Once your claim is approved, we will send a replacement item at no additional cost.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

 

Thank you for supporting Out Yonder Candle Co LLC. If you have any questions, feel free to reach out!